Terms of service
Last Updated: October 27, 2026
This website is operated by The Baibe Empire LLC, doing business as Baibe Official (“Baibe Official,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to our website, online store, products, content, and related services (collectively, the “Services”). By using our website or placing an order, you agree to these Terms and the policies linked below. If you do not agree, please do not use the Services.
Our store is powered by Shopify. Our Shipping, Fulfillment & Tracking Policy, Returns, Exchanges and Cancellations Policy and Privacy Policy provide additional information and are incorporated into these Terms to the extent applicable.
1. Eligibility and Acceptable Use
You must be at least the age of majority in your jurisdiction, or use the Services with permission and supervision from a parent or legal guardian where permitted. You agree not to use our website or products for unlawful purposes, interfere with site security, transmit malware, scrape data without authorization, impersonate another person, or infringe intellectual property rights.
We may restrict access or refuse transactions for legitimate reasons, including suspected fraud, abuse, resale activity, or violations of these Terms, subject to applicable law.
2. Product Information and Hair Characteristics
We strive to display accurate product descriptions, photographs, colors, textures, specifications, and prices. Screens, lighting, styling, and natural variations in human hair may affect appearance. Product photographs and educational materials illustrate expected characteristics but are not a promise that every unit will look identical.
Human hair products may require washing, conditioning, detangling, defining, and styling to achieve the desired appearance. Normal variations or styling needs do not by themselves establish a manufacturing defect. This does not limit remedies for a genuinely defective or incorrectly supplied item.
Customers are responsible for reviewing and confirming their selected length, texture, lace dimensions, density, cap size, and other product specifications before placing an order. If Baibe Official supplies the specifications selected at checkout, a later preference change is treated as a voluntary modification, return, or exchange under the applicable policy, rather than an incorrect-item or merchant-error claim.
3. Product Availability and Order Acceptance
Items marked Ready-to-Ship are limited to the specifications and quantities available. Most other hair products are Made-to-Order or Custom. Submitting an order and receiving an automated confirmation do not guarantee acceptance or availability.
We may decline or cancel an order due to inventory or sourcing constraints, pricing errors, suspected fraud, shipping restrictions, or other legitimate reasons. If we cancel an unshipped order on our own initiative, we will provide the refund or other remedy required by law; our voluntary cancellation fee does not automatically apply to merchant-initiated cancellations.
We may limit quantities per customer, household, payment method, or address, and may restrict purchases reasonably believed to be for unauthorized resale.
4. Pricing, Payments, and Promotions
Prices, product availability, discounts, and promotions may change prospectively without notice. Applicable taxes, shipping, and other charges are displayed during checkout when available. We may correct obvious errors; if a material error affects an order, we will contact you with appropriate options rather than impose an undisclosed higher price.
Payment is processed by authorized third-party providers. You authorize the selected payment method to be charged for the total accepted order. Promotional codes and offers are subject to their stated restrictions and may not be combined unless expressly allowed.
5. Buy Now, Pay Later and Installment Payments
If you use a third-party installment or buy-now-pay-later provider, your repayment obligations are governed by your agreement with that provider. A voluntary cancellation or return resolved with Baibe Official store credit does not automatically cancel or adjust payments owed to the provider.
Continue managing your installment account directly with the provider unless it confirms a change. When an original-method refund is issued, any corresponding installment adjustment is handled according to the provider’s processes.
6. Fulfillment, Shipping, and Delivery
Fulfillment is the time needed to source, prepare, and ship an order; carrier transit begins after shipment. Ready-to-Ship items generally ship within 1–3 business days, Made-to-Order within 5–10 business days, and qualifying Custom items within 15–20 business days. Raw Indian orders may require up to five additional business days, and mixed orders follow the longest applicable fulfillment window.
Day 0 is the order date; business-day counting begins the next eligible business day and excludes weekends and applicable holidays. By placing an order, you acknowledge the fulfillment category and estimated shipping window presented for your selected products and agree to review them before checkout. Expedited shipping changes carrier transit service, not the fulfillment period. Fulfillment and delivery dates, including estimates from our Estimated Delivery Calculator, are not guarantees. If purchasing for a birthday, appointment, vacation, or other time-sensitive occasion, please allow extra time; we cannot promise arrival by a particular event date unless expressly confirmed in writing. See our Shipping, Fulfillment & Tracking Policy for full details, exceptions, and order tracking.
Customers are responsible for accurate delivery information and promptly responding to requests needed to complete their order. Delivery problems, lost shipments, and damage are handled under the Shipping, Fulfillment & Tracking Policy and applicable consumer protections.
7. Cancellations and Order Modifications
Within 48 hours of purchase
Eligible voluntary cancellations and specification modifications requested within 48 hours of purchase are free of our standard fee. Eligible voluntary cancellations requested after 48 hours and before final packing or shipment are subject to a 10% cancellation fee, with the remaining eligible balance issued as store credit.
Approved specification modifications after 48 hours and before final packing or shipment are subject to a 10% modification fee on the affected product. Any additional product price difference may apply. Changes are subject to feasibility and may affect fulfillment timelines.
An order in final packing or already shipped cannot ordinarily be canceled or modified. Detailed eligibility and resolution procedures appear in our Returns, Exchanges and Cancellations Policy.
8. Returns, Exchanges, and Store Credit
Request and ship within 7 calendar days of delivery
Eligible voluntary returns and exchanges must be requested within seven calendar days of confirmed delivery. When a return shipment is required, it must be handed to the carrier within the same seven-calendar-day period unless we provide a written extension. Items must satisfy the applicable condition and category requirements.
Approved voluntary returns are generally resolved through Baibe Official account store credit rather than a refund to the original payment method. Store credit does not expire. A standard 10% restocking fee applies to eligible voluntary returns or exchanges; additional applicable shipping charges or price differences may apply. One standard 10% fee is not stacked under multiple labels for the same approved resolution.
Custom orders, products in our Signature “Custom” Wig Collection after custom work begins, and designated sale, clearance, or final-sale merchandise may be excluded from voluntary returns as explained in the Returns Policy.
Incorrect items, incorrect specifications supplied by us, and verified manufacturing defects are handled through our correction procedures without voluntary restocking or modification fees. Nothing in these Terms restricts nonwaivable consumer remedies. For full eligibility rules, see our Returns, Exchanges and Cancellations Policy.
9. Order Concerns and Payment Disputes
Please use our Order Resolution Center or contact customer support to report an order issue. We may request photographs, relevant order information, and return authorization details to investigate.
If a chargeback or payment dispute is initiated before shipment, we may suspend fulfillment and shipment while the dispute is reviewed and submit relevant records to the payment processor or financial institution. We may cancel an unshipped disputed order, with the financial outcome determined by the dispute resolution and applicable requirements.
To prevent duplicate financial resolutions, voluntary store credit, refunds, exchanges, and adjustments may be paused while an active payment dispute is pending. Baibe Official reserves the right to decline future orders from customers associated with chargebacks or payment disputes, subject to applicable law and appropriate review of circumstances such as unauthorized transactions or merchant error.
10. Accounts and Customer Information
You agree to provide accurate, complete, and current contact, shipping, billing, and account information and to protect your account credentials. We may contact you about order issues using the information supplied at checkout. Our collection and use of personal information are described in our Privacy Policy.
11. Customer Reviews and Submitted Content
If you submit reviews, photographs, testimonials, suggestions, or other content, you represent that you have the right to share it and that it does not infringe others’ rights or violate law.
You grant Baibe Official a nonexclusive, worldwide, royalty-free license to use, reproduce, display, and adapt content you voluntarily submit for our website and business marketing, subject to your privacy rights and any separate consent required for particular uses. You retain ownership of your content. We may moderate or remove unlawful, misleading, abusive, or otherwise inappropriate submissions.
12. Intellectual Property
Our website design, text, logos, product imagery, guides, graphics, and other original content are owned by or licensed to Baibe Official and protected by applicable intellectual property laws. You may use the website for personal shopping but may not reproduce, distribute, commercially exploit, or use our branding without written permission.
13. Third-Party Services and Links
Our website may include tools, payment services, shipping services, embedded content, and links operated by third parties. Their separate terms and privacy policies may apply. We do not control independent third-party websites and are not responsible for their separate acts or omissions, except where the law provides otherwise.
14. Website Availability and Disclaimers
We work to keep the website accurate and available but do not guarantee uninterrupted, error-free, or continuously secure access. Site content is provided for general shopping and product information. To the extent permitted by law, the website and optional digital tools are provided “as is” and “as available.”
Nothing in this section disclaims any express product commitments, statutory warranties, or other rights that cannot lawfully be excluded.
15. Limitation of Liability
To the maximum extent permitted by applicable law, Baibe Official and The Baibe Empire LLC are not responsible for indirect, incidental, special, or consequential losses arising from website use, such as lost profits or loss of data, where such exclusions are enforceable.
Nothing in these Terms excludes liability for fraud, willful misconduct, personal injury, product defects, or other matters to the extent exclusion is prohibited by law. Any enforceable liability limitation applies only to the extent permitted by law.
16. Indemnification
To the extent permitted by law, you agree to reimburse Baibe Official for reasonable third-party claims and costs arising from your unlawful use of the Services, infringement of third-party rights, or material violation of these Terms. This provision does not apply to claims caused by our own wrongdoing or to obligations that cannot legally be imposed on consumers.
17. Suspension and Termination
We may suspend accounts, refuse future orders, or restrict site access for legitimate reasons including fraud, abuse, security threats, or material violations of these Terms. Existing obligations and lawful customer remedies remain in effect as applicable after termination.
18. Governing Law and Disputes
These Terms are governed by the laws of the State of Georgia, United States, without regard to conflict-of-laws principles, except where mandatory consumer protections in another jurisdiction apply. Disputes may be brought in courts with proper jurisdiction. These Terms do not require arbitration or waive class-action rights.
19. Changes to These Terms
We may update these Terms from time to time. The posted “Last Updated” date will reflect changes. Material changes will be communicated when required. Changes will not retroactively remove rights arising from purchases already completed.
20. Contact Information
Baibe Official
Operated by The Baibe Empire LLC
Atlanta, Georgia, United States
Website: baibeofficial.com
Email: contact@baibeofficial.com
Customer Support: Monday–Friday, 10:00 AM–6:00 PM Eastern Time