Shipping policy
Fulfillment at a glance
| Category | Estimated fulfillment |
|---|---|
| Ready-to-Ship | 1–3 business days |
| Made-to-Order | 5–10 business days |
| Custom | 15–20 business days |
| Raw Indian | Made-to-Order + up to 5 additional business days |
1. Introduction & Scope
At Baibe Official, we want you to understand what happens between checkout and delivery. This policy covers fulfillment, shipment, tracking, delivery issues and international orders.
By purchasing, you acknowledge these terms and our Returns, Exchanges and Cancellations Policy, without waiving rights provided by law.
2. Track Your Order
Looking for an update? Visit baibeofficial.com/pages/order-status and enter your order number and the email used at checkout.
This portal is the primary source for fulfillment progress, applicable delays, shipment tracking and available estimated delivery information.
- We do not routinely send individualized progress emails while orders remain on schedule.
- If a delay affects your fulfillment estimate, we will email you.
- A shipping confirmation and tracking number are sent when your order ships. Carrier tracking may take 24–48 hours to update.
3. Understanding Fulfillment and Delivery
| Term | What it means |
|---|---|
| Estimated fulfillment window | The estimated number of business days required to prepare and dispatch your order. It is an estimate of when the order ships, not when it arrives. |
| Shipping date | The date the completed order is handed to the carrier. |
| Estimated delivery date | The carrier-based anticipated arrival date after shipment. Transit estimates are not guaranteed by Baibe Official. |
Expedited shipping affects transit after dispatch only. It does not accelerate fulfillment.
4. Business Days and Holidays
Business days are Monday through Friday, excluding these holidays:
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
- Additional closure dates announced by Baibe Official
If a listed holiday falls on a weekend, we do not automatically exclude a weekday unless we announce that closure.
Order day is Day 0 (Eastern Time). Day 1 is the next business day. Orders placed on weekends or excluded holidays begin counting on the next business day. Security holds and applicable legal shipping deadlines are addressed below.
5. Fulfillment Categories and Process
The Baibe Official Made-to-Order Promise
At Baibe Official, we believe your hair should be selected around your preferences, not limited to what’s currently on the shelf.
That’s why most of our hair extensions and wigs are offered through our Made-to-Order collection, allowing you to choose from a variety of lengths, textures, densities and other available specifications.
Once your order is placed, we coordinate the preparation of your selected products with our manufacturing partners before receiving, inspecting and preparing them for shipment. This approach allows us to offer a wider range of options while maintaining a thoughtful fulfillment process.
Made-to-Order doesn’t mean Ready-to-Ship. Your order is prepared according to your selections and follows its applicable estimated fulfillment window.
Each product page identifies the fulfillment category that applies. The stages below are illustrative, not guaranteed milestones.
| Category | What qualifies | Stages |
|---|---|---|
|
Ready-to-Ship 1–3 business days |
Hair extensions and wigs from The Ready-To-Ship Collection, plus on-hand hair care products, styling tools and accessories. Only items specifically identified as Ready-to-Ship qualify. A product being available for purchase does not mean it is Ready-to-Ship, and hair without the designation follows its Made-to-Order or Custom window. How to spot Ready-to-Ship hair:
|
Order received; final inspection and light preparation; packaging and dispatch. |
|
Made-to-Order 5–10 business days |
All standard hair extensions and wigs not specifically designated Ready-to-Ship or Custom, including products prepared according to your selected specifications. | Order received (Day 0); specifications coordinated and prepared with manufacturing partners (about Days 1–4); products received, inspected, packaged and dispatched (about Days 5–10). |
|
Custom 15–20 business days |
Wigs purchased from our Signature “Custom” Wig Collection, plus any order that includes:
|
Specifications reviewed; materials prepared; in-house construction, customization or styling; final inspection; packaging and dispatch. |
|
Raw Indian Made-to-Order + up to 5 additional business days |
Raw Indian hair products follow the Made-to-Order process, with up to five additional business days when sourcing and preparation require it. | Some Raw Indian orders ship in the standard window. The additional time is not automatic. |
All items in one order ship together under the longest applicable window. For separate dispatches, place separate orders. Partial shipments are not offered.
6. Security and Order Verification
Some orders are held for security review when payment or fraud screening identifies a concern. We may require:
- An Order Verification Form
- A Payment Verification Form
- Reasonably necessary supporting information, submitted through our designated secure process
We will contact the checkout email if action is required. Fulfillment does not begin until verification is successfully completed, and the business-day count begins on the next business day after approval.
Verification does not waive applicable federal or state shipping-delay, cancellation or refund requirements. Orders that cannot be verified may be canceled with the legally appropriate resolution.
7. Shipping Services, Charges and Delivery
Available shipping services, costs and estimated transit times are displayed at checkout and depend on destination, package and carrier availability. Domestic orders generally ship via UPS.
| UPS service | Typical transit after your order ships |
|---|---|
| UPS Ground | About 2–5 business days |
| UPS Next Day Air | Typically the next applicable business day after carrier acceptance, subject to the purchased service’s terms |
These are general examples, not guaranteed services or dates.
- Original shipping charges are generally nonrefundable except where required by law or our applicable policies.
- Carrier disruptions, weather, volume and delivery restrictions may affect arrival.
- Signature service is not standard. Any requested signature option must be confirmed before shipment and is subject to availability and fees.
8. Expedited Shipping and UPS Next Day Air
Expedited shipping, including UPS Next Day Air, only speeds up transit time after your order ships. It does not shorten the time needed to prepare your order.
Even if you choose UPS Next Day Air, your order is first prepared within its fulfillment window (Ready-to-Ship, Made-to-Order, Custom or Raw Indian). Next Day Air means the next business day after your order ships, not the next day after you order.
| Example | What to expect |
|---|---|
| Ready-to-Ship + UPS Next Day Air | Ships within 1–3 business days, then typically arrives the next business day after shipping. |
| Made-to-Order + UPS Next Day Air | Ships within 5–10 business days, then typically arrives the next business day after shipping. |
Working with a deadline? Use our Estimated Delivery Calculator to see when your order could ship and arrive.
Want to upgrade after ordering? If you chose UPS Ground and would like a faster service, email contact@baibeofficial.com before your order ships. We will send the available rates and an invoice, and the upgrade applies once it is paid. It changes transit time only, not your fulfillment window.
9. Tracking and Communication
Use baibeofficial.com/pages/order-status with your order number and checkout email. The portal shows available fulfillment milestones, current status, delays, tracking and estimated delivery after shipment.
| When you get it | |
|---|---|
| Order confirmation | Following purchase |
| Shipping confirmation | When the package ships. Tracking may take 24–48 hours to reflect carrier activity. |
| Delay or action notice | Only if the expected shipping window changes or your action is required |
We do not send routine individualized progress updates for orders on schedule. Check spam folders and keep your contact information current.
10. Fulfillment Delays and Customer Rights
Manufacturing, sourcing, inspection, high order volume, weather, customs, transportation or other disruptions can affect fulfillment.
If we cannot ship within the stated time, we will send a delay notice with a revised shipping estimate or the information required by law and explain applicable cancellation and refund rights. Where required, we will obtain your affirmative consent to a delay.
If you cancel under applicable shipping-delay law, or required consent is not obtained, we will provide the legally required prompt refund to the appropriate payment method, without ordinary voluntary cancellation fees or mandatory store-credit substitution.
Our 48-hour cancellation window and voluntary cancellation terms do not limit these statutory rights. Any delay status will also be reflected in the order portal when available.
11. Shipping Addresses and Changes
Please enter a complete, correct shipping address at checkout. For payment security and dispute-verification reasons, Baibe Official cannot change the address on an existing order.
| Timing | Your options |
|---|---|
| Within 48 hours of purchase | Contact contact@baibeofficial.com to request eligible cancellation for a full refund to the original payment method or full store credit, then place a new order with the correct address. |
| After 48 hours | Ordinary voluntary cancellation rights are governed by our Returns, Exchanges and Cancellations Policy. |
| After shipment | You may request an eligible hold, pickup or reroute through UPS My Choice (ups.com/mychoice). UPS alone determines availability, approval and charges. Baibe Official cannot guarantee a reroute. |
Incorrect or incomplete addresses may lead to additional charges and returned packages. Legally required remedies remain available.
12. Returned-to-Sender, Unclaimed and Refused Deliveries
A package may return to us because of:
- An incorrect address
- Failed delivery attempts or failure to collect
- Refusal
- Unpaid import charges
When a return results from customer-provided information or actions, the customer is responsible for applicable additional carrier and reshipment costs.
If the merchandise returns to our facility, we may offer reshipment after payment of applicable charges, or review an eligible cancellation for store credit less applicable authorized cancellation, return, shipping and handling fees under our Returns, Exchanges and Cancellations Policy. We may waive charges at our discretion.
No credit is automatically due while the package is unreturned or unverified. Carrier-caused errors are reviewed separately. These terms do not override refunds or remedies required by law.
13. Lost, Stolen, Damaged Packages and Route Package Protection
We strongly recommend optional Route Package Protection at checkout for eligible lost, stolen or shipping-damaged packages. Coverage, eligibility, exclusions, claim windows and remedies are determined by Route Package Protection’s terms. Protection must be selected at checkout and cannot be added afterward.
| Situation | What to do |
|---|---|
| Lost in transit | Review UPS tracking and contact UPS. You may also contact us so we can assess obligations and available remedies. Customers with Route Package Protection can file at claims.route.com. |
| Marked delivered but missing | Check the delivery area, household or building staff, and UPS delivery details. Customers with Route Package Protection may submit an eligible theft claim. |
| Damaged in transit | Preserve the packaging, take photographs, and file an eligible Route Package Protection claim, or contact us if you did not select it. |
| Wrong item, wrong specifications or a defect | These are merchandise issues handled directly by Baibe Official under the Returns, Exchanges and Cancellations Policy. Report them within seven calendar days of delivery. |
Customers with Route Package Protection should initiate claims themselves at claims.route.com and provide required evidence.
We do not state that handing a package to UPS automatically ends every legal delivery obligation. A delivered scan does not guarantee an automatic refund or replacement, and verified delivery discrepancies are reviewed as required.
14. International Shipping
We offer shipping to supported international destinations, subject to carrier, product and legal restrictions. The same fulfillment windows apply, but international transit, customs processing and local delivery can take longer.
We prepare accurate export and customs documentation. Destination customs authorities, carriers and brokers determine charges and clearance requirements. We cannot guarantee exemption from import charges or control customs clearance times.
Before purchasing, please research your destination country’s official customs authority and estimated duties and taxes.
Don’t see your country at checkout? If checkout shows that we don’t ship to your address, please email contact@baibeofficial.com as soon as possible with your country and the items you’d like. We’ll do our best to help you complete your order.
15. Import Duties, Customs Charges and Refused International Shipments
Unless expressly included at checkout, import duties, taxes, brokerage, clearance, storage and destination-country charges are excluded from product and shipping prices and are the recipient’s responsibility.
The customer must:
- Pay required charges
- Provide requested clearance information
- Respond to carrier and customs notices
Refusing a shipment, declining to pay customs charges, or failing to complete clearance is not an authorized cancellation or return. These actions can result in delay, return, abandonment, seizure or destruction under local rules, and the customer is responsible for applicable resulting return transportation, storage, customs and handling charges.
If a refused or unclaimed shipment is physically returned and inspected, any eligible store credit is assessed under our Returns, Exchanges and Cancellations Policy, less applicable authorized charges. If the package is not returned, no refund, replacement or store credit is automatically due merely because the customer declined clearance or payment. Any legally required remedy remains available.
We may use the checkout disclosures, shipping label, accurate customs forms, tracking, carrier and customs communications, and customer notices to investigate and respond to a dispute. A chargeback decision is made by the payment provider or card network, not solely by this policy.
16. Local Pickup
Our Atlanta fulfillment center is private and not open to the public. We do not offer local pickup, drop-offs, walk-in shopping or in-person order collection.
Where eligible, you may arrange pickup at a UPS Access Point using UPS My Choice after shipment. UPS controls availability.
17. Contact
- Order questions: email contact@baibeofficial.com with your order number and full name.
- Routine status checks: baibeofficial.com/pages/order-status
- Merchandise resolutions: see our Returns, Exchanges and Cancellations Policy.
Support response times and hours are posted separately where applicable.