Returns, Exchanges & Cancellation Policy

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Thank you for shopping with Baibe Official.

Our goal is to ensure that every experience with us feels seamless, transparent, and worthy of the Baibe Official name. Each order is handcrafted, packaged, and quality-checked with precision. Because of our made-to-order production model, our Returns, Exchanges & Cancellation Policy is designed to maintain fairness while protecting the integrity of our handcrafted products.

By completing your purchase, you acknowledge and agree to the terms below.

Table of Contents

1. Our Made-to-Order Process

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Every Baibe Official order begins with one thing: the choices you make.

With an extensive range of textures, lengths, cap sizes, lace options, and customization services, there are thousands of possible product variations. Rather than limiting you to a fixed selection of pre-produced options, every Baibe Official order is built around the exact specifications you choose—made specifically for you.

Here’s what that means.

Your order isn’t waiting on a warehouse shelf to be picked, packed, and shipped. It’s prepared specifically for your order based on the exact specifications you selected at checkout. Once you’ve made your choices and placed your order, our Fulfillment & Production Team begins coordinating every step required to fulfill your exact order.

This is why your order takes time. Unlike products that are already made and waiting in inventory, your Baibe Official order isn’t prepared until you place it. Depending on the product you’ve ordered, your order may require sourcing, production, construction, customization, quality control, and final preparation before it’s complete. Each of these steps is carefully coordinated to ensure your order meets our quality standards before it leaves our facility.

Every great piece begins with your choices. Because luxury isn’t mass-produced, it takes time. That’s the beauty of our made-to-order process.

2. Return Eligibility

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Orders with Custom Enhancements

Any order that includes custom add-ons beyond standard product selections — such as custom color treatment, cut, lace customization, size alterations, or other made-to-specification modifications — is considered an order with custom enhancements. These orders are final sale and are not eligible for return, exchange, store credit, or cancellation once production has begun. Please review all customization selections carefully before placing your order.

Standard Orders

Standard orders are products from the Baibe Official catalog selected without additional modifications — including your choice of texture, length, density, and cap size from available options. Although all Baibe Official products are made to order, standard orders do not include custom add-ons and may be eligible for consideration under the following return conditions:

• Eligibility Window: Return requests must be submitted within 7 days of delivery. No exceptions.

• Condition: Items must be unused, unworn, unaltered, and in their original packaging with all included accessories and materials.

• Return Shipping: Customers are responsible for return shipping costs unless the return is due to a verified error on Baibe Official's part.

Clearance & Sale Items

All clearance, final sale, and promotional items are non-refundable and not eligible for return, exchange, or cancellation.

If you believe a clearance or sale item arrived with a documented manufacturing defect, please contact Baibe Official within 7 days of delivery by emailing us at contact@baibeofficial.com. While standard return eligibility does not apply to these items, Baibe Official will review verified manufacturing issues on a case-by-case basis.

3. Return & Resolution Process

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If your order qualifies under the eligibility terms above, please follow the steps below:

1. Submit a Resolution Request —  Email us at contact@baibeofficial.com within your eligibility window. Include your order number, a description of your concern, and any relevant photos or documentation.

2. Review & Determination — Our team will review your request and determine eligibility. Approval is not automatic — each request is evaluated individually.

3. Approval & Instructions — If approved, you will receive your resolution determination, the applicable Return & Exchange Fee (see Section 5), and return shipping instructions.

4. Ship Your Item — Approved returns must be shipped within 3 business days of approval with tracking provided. We strongly recommend using a trackable, insured shipping method. Baibe Official is not responsible for packages lost or damaged in return transit when shipped without tracking or insurance.

5. Receipt & Inspection — Once received, your item will undergo a final quality control inspection before your resolution is processed.

6. Resolution — Your approved resolution (Exchange or Store Credit) will be processed following a successful inspection. See Section 4 for details.

4. Resolution Options

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Our Refund Policy

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Baibe Official does not offer refunds as a standard resolution. Because every product is individually handcrafted to your specifications from the moment your order is placed, the production costs committed on your behalf cannot be fully recovered through a refund. Rather than issuing refunds, Baibe Official is committed to making things right through Exchange or Store Credit — two resolutions designed to ensure you receive the product and quality you deserve.

Baibe Official offers two resolutions for approved requests: Exchange and Store Credit. The applicable resolution is determined by Baibe Official based on the circumstances of your case.

Exchange

An Exchange allows you to receive a new item in place of your original order — whether that means the same product in a corrected specification, or a different product altogether. When approved, production of your exchange order begins only after:

• Your returned item has been received and passed quality control inspection

• Any applicable Return & Exchange Fee (see Section 5) has been communicated and acknowledged

Price Adjustments: If the item you are exchanging for is priced higher than your original order, the price difference is due prior to production beginning. If the item is priced lower, the difference will be issued as Store Credit.

New Fulfillment Window: All exchange orders carry a new fulfillment window. Because each item is made to order, production begins from the start upon approval — your exchange is built fresh, not pulled from inventory.

Store Credit

Store Credit is issued when an exchange is not the appropriate resolution, or when determined by Baibe Official to be the better outcome. Store Credit is applied to the email address on file and may be used toward any future Baibe Official purchase.

• Store Credit is processed after your returned item is received, inspected, and approved. Any applicable Return & Exchange Fee (see Section 5) will be deducted from your total.

• You will receive a Store Credit Confirmation email once your credit has been issued

• Original shipping fees are non-refundable and will not be included in your Store Credit amount

Partial Store Credit: In select circumstances, Baibe Official may issue partial store credit at its discretion — for example, in cases involving partial order concerns or goodwill accommodations. Partial store credit is not a standard resolution and is issued only with explicit approval from Baibe Official.

All approved resolutions are final. Once communicated, Baibe Official cannot modify, cancel, or reverse a resolution — including requests to change resolution types or cancel an exchange already in production.

5. Return & Exchange Fee

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The moment your order is placed, Baibe Official begins working — materials are purchased specifically for you, labor is scheduled, and your item begins taking form. This process starts immediately and does not pause. By the time a return or exchange request is submitted, real work has already been done on your behalf.

The Return & Exchange Fee reflects those costs. It is not an arbitrary charge — it accounts for the investment already made in your specific order, none of which can be fully recovered once production has begun. The fee covers costs including but not limited to:

• Materials sourced for your order

• Labor and production

• Quality control and inspection

• Restocking and reconditioning

• Administrative processing and review

Fees range from 10–20% of your order total and are determined by Baibe Official based on the condition of the returned item and the scope of work required. The applicable amount will be communicated to you prior to your resolution being processed.

Original Shipping Costs

All original shipping fees are non-refundable under all circumstances. Shipping costs are excluded from all store credit calculations and are not credited toward any resolution, regardless of the outcome of your request.

6. Damaged, Defective & Incorrect Orders

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We stand behind the quality and craftsmanship of every Baibe Official product. Each item undergoes quality control checks prior to shipment.

If you believe your item arrived damaged, defective, or incorrect, you must notify Baibe Official within 7 days of delivery by emailing contact@baibeofficial.com with:

• Your order number

• Clear photos or videos of the issue before use or installation

Eligibility Requirements

• The item must be unused and in the same condition as received

• The issue must be verified as related to manufacturing or transit — not personal preference, handling, wear, or styling

If the issue is verified as a Baibe Official error, the applicable Return & Exchange Fee may be reduced or waived at Baibe Official's discretion. If the issue cannot be verified, standard fees apply.

Return Shipping Deadline: Approved items must be shipped back within 3 business days of receiving return instructions.

7. Order Cancellations

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Within 24 Hours

Orders cancelled within 24 hours of purchase may be eligible for a full refund. To request a cancellation, submit a request through email contact@baibeofficial.com with your order number as soon as possible. Refunds are processed back to the original payment method.

After 24 Hours

Orders cancelled after 24 hours are subject to a Cancellation Fee of 10% of your order total. By this point, materials have been sourced, labor has been scheduled, and production work has begun on your behalf — regardless of whether your item has shipped. The Cancellation Fee reflects those costs already incurred. Your Refund or Store Credit will be issued minus the applicable Cancellation Fee.

• Refunds or Store Credit are processed following approval and applied to the email on file

• You will receive a Cancellation Confirmation once your cancellation has been processed

Production Timeline: Cancellation requests submitted due to production timeline concerns will not be approved if your order is within its standard fulfillment window. Fulfillment timelines are provided at checkout and are not grounds for fee-free cancellation. If you have questions about your order status, please contact us at contact@baibeofficial.com before submitting a cancellation request.

8. Important Notes

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• Returns submitted without prior authorization through email communication will not be accepted.

• Baibe Official does not issue store credit or accept returns for orders that are refused, unclaimed, or returned without approval.

• The resolution type (Exchange or Store Credit) is determined by Baibe Official — customer preference is taken into consideration but is not guaranteed.

• Once a resolution has been approved and communicated, no changes may be made.

• Baibe Official is not responsible for return packages lost or damaged in transit when shipped without tracking or insurance.

• Original shipping costs are non-refundable under all circumstances.

• Baibe Official does not offer refunds as a standard resolution. Approved requests are resolved through Exchange or Store Credit only.

• By completing your purchase, you acknowledge and agree to this policy in full.