We stress the importance of contacting our support team for any concerns regarding orders. Chargebacks have a significant impact on our store, hindering our ability to provide effective assistance. By resolving issues through direct communication, our goal is to uphold a positive shopping experience for all customers while adhering to all policies. We greatly appreciate your understanding and cooperation in following these policies.

 1.  Order Cancellations
 2.  General Chargebacks and Disputes
 3.  Response to Unethical Chargebacks and Disputes
 4.  Our Commitment

1. Order Cancellations:

Order Cancellations are only acceptable within 48 hours of the purchase date with a detailed explanation for the requested cancellation. Full refunds will be issued via your original payment method minus any transaction fees. Refunds are completed and deposited within 1-5 business days depending on your financial institution. 

In the event that you decide to initiate an order cancellation beyond the initial 48-hour period from the date of purchase, please be aware that a restocking fee of 20% will be deducted from your refund. This deduction accounts for the distinctive specifications and personalized adjustments inherent in each order. We secure custom specifications from our vendor promptly, which necessitates this policy.

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us and we will assist you.


2. Chargebacks and Disputes:

A chargeback is the process initiated by a customer disputing a charge through their bank or credit card company, leading to immediate penalties and repercussions for our store. We prioritize the gravity of chargebacks and urge direct communication if any problems surface with your order. Our dedicated support team at contact@baibeofficial.com is ready to address any concerns promptly and effectively while still adhering to our policies.

Please note that initiating a chargeback significantly hampers our ability to swiftly resolve any issues related to your order. It's important to understand that while a chargeback remains open, our scope to provide comprehensive assistance or support concerning your specific order becomes severely limited. The following limitation arises from the formal process and restrictions imposed during a chargeback investigation:

  1. Block from Future Purchases: Initiating a chargeback, regardless of the final decision, will result in a restriction preventing further purchases from our store. This action is a standard procedure to safeguard against potential issues related to past transactions.

  2. Limited Assistance Moving Forward: Whether the chargeback results in your favor or not, our ability to assist you with any future requests, issues, or purchases will be severely limited. We won't be able to provide support, refunds, accommodations, or any form of assistance after the chargeback process is initiated and concluded.

  3. Loss of Accommodation Options: The initiation of a chargeback signifies a forfeiture of our ability to accommodate requests or address concerns related to the disputed transaction. This includes any potential refunds, replacements, or other forms of resolution that we typically offer to customers depending on the situation.

  4. Permanent Impact on Customer Relationship: Opening a chargeback carries consequences beyond the disputed transaction. It affects the relationship between the customer and the store, leading to a loss of trust and the inability to engage in any future transactions due to the imposed block.

We encourage customers to engage with us directly to address any dissatisfaction or concerns regarding their orders. By bypassing the chargeback process and communicating with our team, we can work together towards a resolution that ensures a more efficient and satisfactory outcome for all involved parties.

3. Response to Unethical Chargebacks and Disputes:

In the event of an unauthorized chargeback, our approach is unwavering. We are committed to upholding the integrity of our transactions and protecting against any unethical practices. Our team will rigorously investigate the chargeback, leveraging legal avenues and activating our specialized fraud department.

We will diligently compile and provide comprehensive information, substantiating the transaction's legitimacy and showcasing any unethical conduct associated with the chargeback. Our goal is to ensure transparency and demonstrate the ethical nature of our transactions, employing all available resources within the boundaries of the law to address any unauthorized claims.

4. Our Commitment:
At Baibe Official, we prioritize direct and transparent communication. Your satisfaction is paramount, and we are dedicated to addressing any concerns promptly and fairly. We strongly encourage customers to reach out to us directly should there be any problems or dissatisfaction with their order. This approach enables us to navigate and resolve issues without the complications and limitations associated with chargebacks.


Back to Returns, Refunds, and Cancellation Policy


Updated: March 21, 2023